Customer Care

Customer Care

All our customers are very important to us.

At Obiqo we are passionate about enhancing your Obiqo moment whether it is buying our products, getting them in your hands or using them each and every day. We will always be delighted to hear from you, so please contact us about aspects you like or areas where we can improve our service to you.
 
Shopping with us
If it is the first time you have shopped with us – it’s easy! You don't need to create an account or register first. Just click "add to Basket" for each item you would like to purchase. Your chosen product will appear in the shopping cart with a default quantity of one. Change the quantity if desired or if you change your mind just select a quantity of 0, followed by 'Update' and the cart will remove it.
Proceed to Checkout and Payment

Here we will ask for your delivery and payment details.  A special word about credit card payments – these are securely processed using the highest level of SSL secure socket technology by Direct Payment Solutions or by PayPal - you can choose in the drop down box. You will receive an automated invoice recording your purchase.

Gifts and Gift Wrapping
You can choose gift wrapping on checkout at no extra cost. O Your order will arrive deliciously gift wrapped (you are special to us!) either in white paper and our own special ribbon, or in a tissue packed, ribbon tied box. Let us know in the special instructions if it is a gift - we can include a card (don't forget to include your message in the special instructions).
Delivery
All orders are dispatched the same or next working day by Courier Post within New Zealand or by International airmail. You will receive an email advising you it has been sent. Postage within New Zealand s free for orders up to NZD250.00. The cost of postage by International Airmail Australia is NZD10.00 and for all other countries is NZD20.00 for orders up to NZD250.00. If you want your order shipped by Courier to Australia or worldwide, and for orders over the limits above please contact us.
More Information
Security
We know how important it is to you that we protect the privacy of the information you give us and we will never share that information with others unless we are legally obliged to do so.